Service providers

Last updated 13 November 2026

Daxwell uses a small number of service providers to run the service. Each one gets only what its job needs, under terms that protect it. This list is part of our client agreement (clause 9.2): we give clients 30 days' notice before adding a provider that processes their data.

What it does	What it receives	Where
Cloud hosting, database and file storage	Accounts and client data	Australia
Email and calendar	Email addresses, emails we send and receive, booked calls	Australia, with some processing in other countries
Payments (direct debit and card)	Billing contact, invoice amounts, bank or card details (held by the provider, not by us)	Australia and the United States
AI model that drafts report commentary and answers questions about a client's data	Only the figures and text each task needs. Never used to train models.	United States
Reports	Published into the client's own Microsoft Power BI environment	The client's chosen region

Clients can ask us for the provider names and their terms at hello@daxwell.com.au.